The cause
For quite some time the awareness is present that continuous improvement is essential for organizations to adapt to the ever and rapidly changing business environment.

New developments are often related to technological en process innovations. Surprisingly not getting the most out of what is already present, such as the employees, the style of working and of control, the available systems and other resources.

Regarding research and development investments, scientific research has even shown that with improvements in the organizational processes a four times higher efficiency can be achieved. So the operating income can be greatly optimized by improving organization-related aspects.

Investments in organization-related aspects provide:

• innovation and improvement strength +37%

• productivity +22%

• turnover +15% and profit +14%

• market share +20%

• competitiveness +19%

However, it is important to establish focus on the aspects where improvements are possible. The instrument Qii12® was developed to provide this insight. Not only for achieving short term successes, but precisely to continuously work on improving the organizational results.

The content
Qii12® screens the organization, in a short time, on 12 organizational capacities, such as Entrepreneurship, Cooperation and Learning Capacity. Prevailing images and opinions are collected and processed into clear figures. With these figures at hand, the organization is able to work towards the objective, whether it is growth, quality improvements, process optimization or just cost reduction.

The applicability
Qii12® is suitable for both small and large, as complex organizations from 35 employees within:

• the service sector (financial, healthcare, housing, etc.)

• the manufacturing industry (automotive, chemicals, food, metal, etc.)

• the government

The implementation
The Qii12® research is easily executed within a short time and offers practical improvement actions for quickly visible effects. The research consists of an online questionnaire, which is completed by a representative group of employees. The duration is 20 minutes per participant.

In addition, short interviews with a few employees make it possible to validate the results of the questionnaire. Because the information comes from your own employees, you will get a good view of your organization without intervention of expensive experts.

It is feasible to complete the phase of research in 1 to 2 weeks, because of which the information obtained is actual allowing to follow it up on short term. The results are presented visually appealing, whereby various types of in-depth analysis are possible; this entirely to your needs. Moreover recommendations for practical improvements are reported, so the first effects of improvements can be made manifest soon after start of the process. After three to six months an evaluation measurement will show tangible results of improvements.

Besides performing the whole research, it is also possible to focus the research on a particular domain important to your organization.

The result
The main results with Qii12® at a glance:

• practical recommendations to increase productivity (+22%) and innovation power (+37%)

• stimulating turnover (+15%) and profit (+14%) from increased competitiveness

• profound insight in prevailing images and opinions

• integral knowledge enabling to focus on innovation and continuous improvement

• quick results, focused to the needs of the organization

• within 3 to 6 months RIO by optimizing the organizational aspects and processes.